Be sure and cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 and now was somewhere around $60.00.
A family member placed a call to Citibank. Here is the exchange:

Family Member: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees and charges still apply."

Family Member: "Maybe, you should turn it over to collections."

Citibank: "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead"

Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think *** will be mad at her?"

Citibank: "Excuse me?"

Family Member: "Did you just get what I was telling you about the part about her being dead"

Citibank: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:

Family Member: "I'm calling to tell you she died in January."

Citibank: "The account was never closed and late fees and charges still apply." (This must be a phrase taught by the bank!)

Family Member: "You mean you want to collect from her estate?"

Citibank: (Stammering) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Citibank: "Could you fax us a certificate of death?"

Family Member: "Sure." (Fax number is given)

After they get the fax:

Citibank: "Our system just isn't set up for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."

Citibank: "Well, the late fees and charges do still apply"

Family Member: "Would you like her new billing address?"

Citibank: "That might help."

Family Member: " Odessa Memorial Cemetery , Highway 129, Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Family Member: "What do you do with dead people on your planet?"
(Priceless!!)

Rofl Wow Hahahahhahah

Wow, lol. What kind of people are they hiring now-a-days?

LMFAO!! That was great! Also unfortunatly true.

LOL, some people are just so dumb. Great find, great read, thanks.

hahahaa
this is just like the one where the customer service dude doesnt understand that 1 cent isnt 1/10th of a cent

Oh yeah I definitely remember that one. Priceless...That conversation must be distributed to all customer service representatives. Also I think they should stop letting Indian people with accents be on customer service. -__-

Maybe those guys have a way of answering questions and are they don't know what to do with dead people. They always say the call may be recorded. So maybe they don't want to risk saying something not on script?

LOL 1/10 of a cent HAHAHAH LMAO