NewsDude
07-29-2008, 10:00 PM
Did Apple bite off more than it could chew? It apparently made promises to MobileMe users that it's having trouble keeping.
The recently launched MobileMe subscription service boasted the ability to synchronize data between Apple's iPhone, iPod touch and Macs, and even PCs. E-mail, contacts and calendars are supposed to be updated wherever users check them on any of the devices.
Problems Persist
Just last week, Apple acknowledged that at least one percent of subscribers were unable to retrieve information and files, blaming the problem on MobileMe's mail servers. As of Tuesday, the problems persisted and even strong Apple backers are getting hot under the collar.
The blogosphere is turning blue with subscribers' complaints and laments, with many of them regretting signing up for the service. One subscriber said he transferred all his e-mails over from a Hotmail account, only to have them lost in cyberspace. Moreover, the MobileMe service sets subscribers back $99 a year whereas Hotmail, Google and Yahoo are just a few of the free e-mail services that have not had such serious issues. Users are also reporting problems with time stamps on e-mails and lost calendar entries.
On Monday, an updated status report seemed to have gone unnoticed by a majority of users on Apple's MobileMe support forums. One small thread criticized Apple for hiding its MobileMe e-mail support form.
Perhaps in an effort to save face, Apple is coming clean about the problems and even posting a status page online where users can receive updates on fixes. The company apologized to customers, calling the transition from the former .Mac service "a lot rockier than we had hoped." Apple is even picking up the tab for affected subscribers for 30 days.
Reputation at Stake
Apple is also backpedaling from its original description of the service as "pushing" e-mail and other data. Push e-mail is...
More... (http://www.toptechnews.com/story.xhtml?story_id=61032)
The recently launched MobileMe subscription service boasted the ability to synchronize data between Apple's iPhone, iPod touch and Macs, and even PCs. E-mail, contacts and calendars are supposed to be updated wherever users check them on any of the devices.
Problems Persist
Just last week, Apple acknowledged that at least one percent of subscribers were unable to retrieve information and files, blaming the problem on MobileMe's mail servers. As of Tuesday, the problems persisted and even strong Apple backers are getting hot under the collar.
The blogosphere is turning blue with subscribers' complaints and laments, with many of them regretting signing up for the service. One subscriber said he transferred all his e-mails over from a Hotmail account, only to have them lost in cyberspace. Moreover, the MobileMe service sets subscribers back $99 a year whereas Hotmail, Google and Yahoo are just a few of the free e-mail services that have not had such serious issues. Users are also reporting problems with time stamps on e-mails and lost calendar entries.
On Monday, an updated status report seemed to have gone unnoticed by a majority of users on Apple's MobileMe support forums. One small thread criticized Apple for hiding its MobileMe e-mail support form.
Perhaps in an effort to save face, Apple is coming clean about the problems and even posting a status page online where users can receive updates on fixes. The company apologized to customers, calling the transition from the former .Mac service "a lot rockier than we had hoped." Apple is even picking up the tab for affected subscribers for 30 days.
Reputation at Stake
Apple is also backpedaling from its original description of the service as "pushing" e-mail and other data. Push e-mail is...
More... (http://www.toptechnews.com/story.xhtml?story_id=61032)