http://img.qj.net/uploads/articles_module/116811/world-of-warcraft-rage_qjgenth.jpg?138243 (http://img.qj.net/uploads/articles_module/116811/world-of-warcraft-rage_qjgenth.jpg?138243)Several subscribers of Blizzard (http://wow.qj.net/tags/blizzard/76)'s World of Warcraft recently expressed their concern on the WoW Forums over a blue post which merely stated that Technical Support is not be available 24/7. Misunderstanding came to a close, however, since another blue poster explained the company has IT departments that work around the clock.

Drysc (http://wow.qj.net/tags/drysc/12820) clarified that Tech Support, the World of Warcraft's arm responsible for "answering e-mails/phones/snail mail (seriously)/faxes/etc," operates 8AM to 8PM in overlapping shifts (http://www.qj.net/Blizzard-extends-Tech-Support-and-Billing-Account-Service-hours/pg/49/aid/90978). There's no need to fret, since development related staff who actually address in-game problems (http://www.qj.net/WoW-player-harrasses-woman-in-game-gets-beat-up-by-woman-s-husband-IRL/pg/49/aid/91058) are on-call 24/7 365 days a year.

"If your sound isn't working, or the game is crashing, that would be Technical Support," said Drysc. Even when Tech Support is not available, in-house Blizzard designers, database engineers, server technicians, programmers, community managers and the like work non-stop to make sure World of Warcraft is up and running.